Data & Privacy
jollyph Privacy Policy – How We Handle Your Personal Data in the Philippines
This Privacy Policy explains what personal data jollyph collects from Filipino members, how that data is used, who it may be shared with, and the rights you hold under applicable Philippine law. By using our platform, you confirm that you have read and understood this policy.
What Personal Data Does jollyph Collect From You?
When you register for an account on jollyph, we collect the personal information you provide directly during the sign-up process, including your full name, date of birth, email address, mobile number, and your preferred payment method details associated with GCash, Maya, or a local Philippine bank account. We collect this information because it is necessary to create and manage your account, process deposits and withdrawals in Philippine pesos, verify your identity in line with our responsible gaming commitments, and comply with the applicable regulations governing online gaming platforms operating in the Philippines. In addition to registration data, we also collect information generated through your use of the platform — this includes your betting and gaming activity history, transaction records, login timestamps, device identifiers, IP addresses, and browser or app session data. This usage data helps us maintain the security and integrity of your account, identify unusual activity, and ensure that the platform operates correctly across all mobile and desktop devices used by Filipino members. We may also collect information you voluntarily provide when you contact our support team, submit feedback, or respond to any surveys or promotions offered through the Rewards page. All data collection is carried out for legitimate purposes directly related to the operation of the jollyph platform and the fulfilment of our obligations to you as a registered member. We do not collect sensitive personal information such as racial or ethnic origin, religious beliefs, or health data as part of our standard account registration process.
Registration Data
- Full name and date of birth
- Email address and mobile number
- Payment method details (GCash, Maya, bank)
- Username and account credentials
- Identity verification documents when requested
Usage & Activity Data
- Betting and gaming history
- Deposit and withdrawal transaction logs
- Login times, IP addresses, device IDs
- Browser or app session information
- Support enquiry records and feedback
How Is Your Data Used and Who Can Access It?
The personal data you provide to jollyph is used exclusively to operate, maintain, and improve the services we provide to Filipino members, and is never sold to third parties for commercial advertising or marketing purposes. Your registration information is used to create and manage your account, authenticate your identity when you log in, process financial transactions in Philippine pesos, and fulfil our obligations under responsible gaming guidelines — including age verification to ensure that no member under 21 years of age is able to access the platform. Usage and activity data is analysed internally to detect fraudulent or suspicious behaviour, prevent unauthorised access to member accounts, personalise your betting and gaming experience, and ensure the overall stability and performance of the jollyph platform across mobile and desktop environments. We may share limited personal data with trusted third-party service providers who assist in the delivery of our services — specifically payment processors handling GCash, Maya, and bank transfer transactions, identity verification partners, and technology providers who support platform infrastructure — but all such parties are bound by strict confidentiality agreements and are only permitted to process your data for the specific purpose for which it was shared. jollyph may also disclose personal data to Philippine government authorities, regulators, or law enforcement agencies when we are legally required to do so, or when disclosure is necessary to protect the rights, property, or safety of jollyph, its members, or the public. We do not transfer your personal data outside the Philippines unless required by a specific service provider arrangement, and in all such cases appropriate data protection safeguards are applied. Your data will be retained for as long as your account remains active and for a further period as required by applicable Philippine law or regulatory obligations after account closure.
Account Security
Authentication, fraud detection, and suspicious activity monitoring to keep your account safe.
Payments Processing
Secure handling of Philippine peso deposits and withdrawals through GCash, Maya, and local banks.
Platform Improvement
Analysing usage patterns to improve mobile experience, sports markets, and content relevance for Filipino players.
What Are Your Rights Over Your Personal Data?
As a registered member of jollyph and as a data subject under the Republic Act No. 10173 (Data Privacy Act of 2012) of the Philippines, you have a set of rights with respect to the personal data we hold about you, and we are committed to honouring those rights in a timely and transparent manner. You have the right to access the personal data that jollyph holds about your account by submitting a written request to our support team at [email protected] — we will respond to all verified access requests within a reasonable timeframe in line with applicable requirements. If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request correction, and we will update your information promptly upon verification of the requested changes. You also have the right to request the deletion of your personal data where it is no longer required for the purposes for which it was collected, subject to any overriding legal, regulatory, or contractual retention obligations that require us to keep certain records for a defined period after account closure. Where you believe that your personal data has been processed in a manner that violates your rights under the Data Privacy Act, you have the right to file a complaint with the National Privacy Commission of the Philippines, and jollyph will cooperate fully with any investigation conducted by the Commission. You may also request that we restrict the processing of your personal data in certain circumstances — for example, while the accuracy of your data is being verified following a correction request. To exercise any of these rights, please contact our support team directly; we will ask you to verify your identity before processing any data-related request to protect the security of your account information.
Summary of Your Data Rights
- Right to Access — Request a copy of the personal data jollyph holds about you.
- Right to Correction — Ask us to update inaccurate or incomplete data on your account.
- Right to Erasure — Request deletion of data no longer needed for operational or legal purposes.
- Right to Restriction — Ask us to limit processing of your data in specific circumstances.
- Right to Object — Object to certain types of data processing where permitted by law.
- Right to Complain — Lodge a complaint with the National Privacy Commission of the Philippines.
- Right to Data Portability — Request your data in a structured, commonly used format where applicable.
To exercise any of the above rights, contact us at [email protected]. We may ask you to verify your identity before proceeding.
Cookies, Security Measures, and Policy Updates
jollyph uses cookies and similar tracking technologies on our web platform to maintain your login session, remember your preferences, and collect anonymised analytics data that helps us understand how Filipino members use the platform so we can continue improving the experience. Essential cookies are strictly necessary for the platform to function — they enable features such as keeping you logged in during an active betting session and ensuring that your account settings are applied correctly — and these cannot be disabled without impairing core functionality. Analytics and preference cookies are non-essential and are used on an opt-in basis where required by applicable law; you can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of some features on the platform. All data transmitted between your browser or mobile device and the jollyph platform is protected using industry-standard SSL/TLS encryption, and sensitive account and financial data is stored using secure hashing and encryption practices to prevent unauthorised access. We conduct regular security assessments of our systems and work with trusted technology partners to identify and address potential vulnerabilities before they can affect member accounts or data. This Privacy Policy may be updated from time to time to reflect changes in our data practices, legal obligations, or platform features, and the most current version will always be available on this page with the date of last revision indicated at the top. If any update to this policy materially affects your rights as a data subject, we will notify registered members through the platform or via the email address associated with their jollyph account before the changes take effect.
Your Privacy Matters
Questions About How We Handle Your Data?
If you have any concerns about your personal data or want to exercise your rights as a Filipino data subject, our support team is here to help. You can also visit our FAQ for quick answers.